Shipping & Returns


Shipping Information

I ship small packages (one pack of cards, one or two prints) through regular post (unless customer requests a rush shipment -- in which case I can accommodate the request and let you know the cost once shipped). Anything larger I ship priority post which is usually delivered in 4 business days *in Canada* and much less in Ontario and Quebec.

For US and European customers, please allow about 2 weeks for arrival of your product. Could be more, could be less, but the Canada postal system is a lot slower than in the US.


Customer can request a Fed Ex shipment -- and costs will be adjusted.

Easy Returns & Exchanges

In the event that your Moon and Sparrow purchase arrives damaged or that the quality is not up to standard, arrangements will be made to return the item and reimburse the customer at the business' expense.

CUSTOM WHOLESALE ORDERS

We do accept custom and wholesale orders. All wholesale orders need to be made within 2-3 weeks during the Christmas season (depending on number and where they are going). Please contact us for details at hello [!at] moonandsparrow.com